Frequently Asked Questions

How long does order processing take?
Orders are prepared within 1–3 business days. Orders placed after 4:00 p.m. Los Angeles time, on weekends, or on U.S. public holidays begin processing on the next business day.

How long does shipping take?
Estimated transit time is 7–15 business days after dispatch. Actual delivery times may vary by destination and carrier.

How much is shipping?
Shipping costs US$7.99 per order. The charge will be shown at checkout.

Where do you ship?
We sell and ship to the United States, Canada, Australia, the United Kingdom, the European Union, and Switzerland.

How can I track my order?
If tracking is available, we will email the tracking information to the address used at checkout. Updates may take some time to appear after dispatch.

How do I request a return?
Email service@couponthursday.com with your order number before sending the item back. We will confirm the next steps and provide return instructions.

Who pays for return shipping?
For return requests made within 30 days, CouponThursday covers the return shipping cost. After 30 days, the decision depends on the circumstances: we cover return shipping for quality-related issues, while customers cover return shipping for personal-preference returns.

How long do refunds take?
Approved refunds are issued to the original payment method within 7–14 days. Your bank or payment provider may take additional time to post the refund.

What should I do if my order arrives damaged, defective, or incorrect?
Email service@couponthursday.com with your order number and photos of the item and packaging so we can review the issue.

When is customer service available?
Our customer service hours are 8:00 a.m.–5:00 p.m. Los Angeles time, Monday through Friday, excluding U.S. public holidays.